Terms and Conditions:

You must read these Terms and Conditions before making your booking.

It is important that you understand the contractual relationship established when using the reservation service of A Prazer D’Aventura Unipessoal Lda.

Prazer D’Aventura Unipessoal Lda is a tour operator registered at the Azores Tourism Department with registration number 06/2012 and registered at the Ponta Delgada Commercial Conservatory with taxpayer 509 512 844, headquartered at Rua Populo de Cima ,230, 9500-611 Ponta Delgada, Azores, Portugal.

You can contact A Prazer D’Aventura customer service at:

  • Mobile: –  911 77 22 35
  • E-mail: – info.prazerdaventura@gmail.com

All prices indicated on the website of A Prazer D’Aventura Unipessoal Lda are per person and in Euros (EUR).

Prazer D’Aventura Unipessoal Ltd only accepts reservations made by people in full possession of their capabilities and with legal competence. Legal persons must act through a duly authorized person.

The customer is responsible for the timely arrival at the meeting point, if arriving at the reserved activity from abroad, you are personally responsible for the documents necessary for the trip (passport, etc.), compliance with security rules, etc.

5.1. Prazer D’Aventura Unipessoal Ltd guarantees the confidentiality of all data provided by Users.

 

5.2. The personal data identified in the booking form as being of mandatory supply are indispensable for the provision of the Services by Prazer D’Aventura Unipessoal Ltd. The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may give rise to the refusal to provision of the Service by Prazer D’Aventura Unipessoal Lda.

 

5.3. The User’s personal data will be processed and stored by computer and are intended to be used by Prazer D’Aventura Unipessoal Ltd in the context of the contractual and/or commercial relationship with the User.

 

5.4. The Internet is an open network, so the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even at the risk of being accessible and used by unauthorized third parties for the effect, and Prazer D’Aventura Unipessoal Ltd cannot be held responsible for such access and/or use.

The customer is personally responsible for complying with the rules and conditions for participating in the activities. Prazer D’Aventura Unipessoal Ltd has the right to refuse admission or exclude from participation in the activities customers who do not meet the participation requirements, or if the customer’s participation puts the same or others at risk or interferes with the normal performance of the activity.

In these cases, the customer is not entitled to a refund of the price paid.

We have all the legal insurance to carry out our activities.
Prices already include insurance. The level of insurance required depends on the activity performed.

These terms and conditions are governed by and constructed in accordance with Portuguese legislation. The customer accepts that any dispute will be resolved by the Ponta Delgada Court, in accordance with the laws of Portugal. Any legal documentation must be addressed to Rua Populo de Cima, 230, 9500-611 Ponta Delgada, Azores, Portugal.

Customers are free to cancel their reservation at any time, subject to the following cancellation fees:

Up to 24 hours before the start of the trip/activity: 100% refund;

Less than 24 hours before the start of the trip/activity: no refund.

The refund will be made within 30 days, via Bank Transfer or Paypal account, used for payment.

 

8.1. Reservations canceled by Prazer D’Aventura Unipessoal Lda

 

Prazer D’Aventura Unipessoal Lda, reserves the right to cancel a reservation if the number of participants is less than the minimum required for the tour, in this case, our minimum is 02 participants per activity. In these cases, the customer will be informed of the cancellation up to 8 days in advance, via the email indicated during the reservation.

 

 

8.2. Extraordinary cancellation

 

Prazer D’Aventura Unipessoal Ltd may cancel an activity without taking into account the cancellation period, if weather conditions, governmental actions or other unforeseen or unavoidable external circumstances endanger or make the performance of the activity impossible or substantially more difficult. In these cases, the customer will be refunded the full amount of the activity that was booked with us, but without any compensation, for damages, losses or any other claims.

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