FREQUENTLY ASKED QUESTIONS

How far in advance should I make my reservation?

• Reservations must be made as far in advance as possible to guarantee the requested time.
• All online reservations must be made at least 24 hours in advance and are always subject to confirmation.

What is included in my reservation?

• Liability insurance
• Personal injury insurance;
• All tours operate with a local tour guide
• Everything agreed on each service or event previously hired.

What kind of tour should I expect?

• The itineraries of our tours are just our suggestion, it is possible to change the itinerary during the tour, which allows our customers to have a better experience according to their expectations.

• The itineraries of our tours are just our suggestion, it is possible to change the itinerary during the tour, which allows our customers to have a better experience according to their expectations.

Where are the tours picked up?

• The pick up for our tours is made at your Hotel, Local Accommodation or Meeting Point by arrangement.
• Pick up in the city of Ponta Delgada is free, outside of Ponta Delgada, the free pick up is dependent on the tour to be undertaken, and may have an additional cost.
• You can find out about the cost of the pick up outside Ponta Delgada through our email: info.prazerdaventura@gmail.com.

Cruise Ships?

• Pick-up takes place in the arrivals area at the Ponta Delgada cruise terminal, free of charge!
• Please indicate the name of your cruise as your pick-up location when making your reservation.
• Our Guide will be waiting for you with a sign with your name, in the area indicated for small groups at the Gruzeiros Terminal in Ponta Delgada.